Secure Customer Payment Data Through PCI DSS Compliant Call Recording
Nowadays, call recording is becoming a must-have phone system feature for modern enterprises to track agent performance and assess service quality. In some industries like the finance sector, it’s even...
View ArticleContact Center 101: What It Is and How Does It Differ from Call Centers
Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has...
View ArticleP-Series Update (October 2023): WhatsApp & SMS Messaging, Linkus SDK, IPv6...
We are thrilled to introduce another round of exciting new features and enhancements that promise to enhance efficiency and flexibility in your use of the P-Series Phone System. More importantly, it is...
View ArticleRecapping Yeastar Day 2023 Virtual: A Look at What’s New and Next
Thank you for being a part of it! It was a great pleasure to have partners, customers, and industry peers together for our annual event, Yeastar Day 2023 Virtual, to learn, share, and connect. The...
View ArticleLinkus Desktop Client: 6 Dynamic Features to Help You Boost Daily Call...
Linkus Desktop Client is a comprehensive unified communications app tailored specifically for Yeastar P-Series Phone System users. It offers a range of features that empower you to manage various...
View ArticleYeastar P-Series Phone System Now Available on Microsoft Azure Marketplace
As the demand for PBX hosting on Microsoft Azure grows, Yeastar has answered the call by offering availability through Azure Marketplace. Now, you can effortlessly deploy your Yeastar P-Series Phone...
View ArticleP-Series Update (Nov 2023): Introducing Disaster Recovery Solution
Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated...
View ArticleWhy WhatsApp For Your Contact Centers & How to Integrate
In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers...
View ArticleInstalling Yeastar P-Series Phone System on DigitalOcean
To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on...
View ArticleInbound Call Center: What It Is, Benefits, How to Choose
Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing,...
View ArticleYeastar Named High Performer in both UCaaS Platforms and VoIP Categories on G2
As 2023 draws to an end, we are excited to share a significant milestone on our journey—Yeastar P-Series Phone System has been recognized as “High Performer” in G2 Winter 2024 Reports for UCaaS...
View ArticleTop Business Opportunities for Telecom Resellers & MSPs in 2024
It has been a transformational year for the telecommunication landscape. Key trends such as convergence of multi-platform UC, continued support for hybrid work, adoption of AI, and heightened emphasis...
View ArticleP-Series Update (January 2024): Message Queue, Priority Queue, External Chat...
With the new year upon us, we’re back with a fresh lineup of features for the P-Series Phone System to make communication and collaboration simpler and more productive for you. This update also brings...
View ArticleWhat Is a Hosted PBX (Private Branch Exchange): In-Depth Guide
A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited...
View ArticleCall Center Metrics: 13 Must-Track Performance KPIs for Call Center Success
Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance...
View ArticleEverything You Need to Know About PABX [Updated 2024]
Communication systems are essential for offices worldwide. Whether it’s a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the...
View ArticleWhat Is a PBX Phone System? Which One Is Right for Your Business?
If you’ve been searching for the best business phone system for your company, chances are you’ve been inundated with a lot of information. Today, you have more telecom choices than ever before. One of...
View ArticleCloud Telephony: What It Is, Features, & Benefits for Your Business
Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any...
View ArticleHow to Sell UC to the Healthcare Industry
In the ever-changing world of healthcare, where communication can have a profound impact on patients’ lives, Unified Communications (UC) emerges as a transformative solution. Research by Markets and...
View ArticleCloud Phone System: What It Is, How It Works, and Why to Choose It
Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation...
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