Yeastar Call Center Report: Turn Your Insights into Action
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive...
View ArticleDeploy Yeastar P-Series Straight from Amazon AWS Marketplace
Deploying the Yeastar P-Series Phone System on Amazon AWS is now easier than ever! The P-Series Phone System (Software Edition) is now officially listed on the Amazon AWS marketplace, allowing you to...
View ArticleP-Series Update (July 2024): Remote Archiving, Destination-specific MoH &...
We’re pleased to bring you the July update for Yeastar P-Series Phone System, featuring several new features and enhancements tailored to meet your diverse needs. Here’s what’s new! New Feature Roundup...
View ArticleP-Series Update (July 2024-2): Enhanced Teams Integration, Linkus CTI,...
We are thrilled to bring you another July update for Yeastar P-Series Phone System, bringing even more enhancements to your calling experience with our solution. Here’s a detailed look at what’s new:...
View ArticleCall Center Analytics: Benefits, Types, & Key Features
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction...
View ArticleWhat is Session Initiation Protocol (SIP)? A Complete Guide
As businesses grow, their communication needs expand as well. Traditional phone systems often struggle to keep up with this growth, leading to inefficiencies and high costs. Session Initiation Protocol...
View ArticleSelling Call Center Solution? A Cluster of Content to Utilize
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call...
View ArticleNew PBX Resource Monitoring Tools for Yeastar Partners
Easier Issue Identification and PBX Capacity Planning for Your P-Series Phone System End Customers We are thrilled to introduce new PBX monitoring tools on Yeastar Central Management (YCM) platform!...
View ArticleP-Series Update (August 2024): Live Chat, Facebook Integration, Selectable...
With August wrapping up and September on the way, we’re pleased to share the latest update for Yeastar P-Series Phone System. This update brings new features to our contact center solution to help you...
View ArticleInsights for Service Providers: Self-Hosting Yeastar P-Series Software PBX
Self-hosting a phone system for your business users may seem daunting, but it doesn’t have to be. Yeastar P-Series Software PBX stands out as a compelling option for service providers to ease through...
View ArticleMetaSwitch’s End of Life: Why Yeastar is Worth Considering
For many service providers, MetaSwitch has been a trusted name in the voice and UCaaS infrastructure sector. However, the recent news that its flagship softphone app, Max UC, is being end-of-life has...
View ArticleP-Series Update (October 2024): Microsoft SQL & Upgraded Zoho CRM...
We’re pleased to bring you the October update for Yeastar P-Series Phone System, featuring several new features and enhancements tailored to your diverse needs. Here’s what’s new! Database contacts...
View ArticleInside the Minds of UC&C Experts: Highlights from the UC&C Huddle Podcast
What if engaging with great ideas could become one of your daily habits? Imagine stepping into the minds of UC&C experts during your leisure time, gaining invaluable insights and top-notch advice...
View ArticleP-Series & YCM Update (November 2024): Extended YCM Task Support, PSE White...
Announcement Only Voicemail, Automatic Answering, YCM Task & White Label Support for P-Series Software Edition, and more are supported by the latest P-Series firmware. This release of the Yeastar...
View ArticleCall Center Quality Management: Everything You Need to Know [2024]
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance...
View ArticleP-Series Update Dec. 2024: Number Masking, NEC IP Phone Auto Provisioning,...
Number Masking, NEC IP Phone Auto Provisioning, SNMP Trap, and Multiple WAN Interfaces are now supported by the P-Series firmware. This Yeastar P-Series PBX update enhances call privacy, and network...
View ArticleInbound vs. Outbound Call Center: Key Differences, Common FAQs and Tips
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it’s no secret that you need a right call...
View ArticleCloud PBX Deployment & Architecture: Exploring the Best Options for Your...
In the modern business world, communication systems are the backbone of success. Cloud PBX has revolutionized how businesses communicate, offering scalability, flexibility, and cost-effectiveness....
View ArticleP-Series Update Jan. 2025: Hotel Management, Unreturned Missed Call Report,...
System-embedded hotel management, new missed call report, and enhanced admin features now available on P-Series Phone System. As we usher in the new year, we are thrilled to unveil the latest release...
View Article8 Key Features of Yeastar’s Hotel Management Module to Transform Your Operations
Managing a hotel involves more than just providing a comfortable stay—it requires seamless coordination across multiple departments, from the front desk to housekeeping and billing. For small hotels,...
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